Privacy Policy

1. What personal data we collect

• Contact/lead form: information you provide in the form (for example: name, email address, phone number, and any message you include).
• Family-trip questions: any details you type into the message field (for example, trip preferences, dates, and other information you choose to share).
• Communication: records of correspondence related to your request.

If cookies or similar technologies are used to process personal data on this website, we will ensure compliance with applicable Ukrainian requirements and provide a lawful basis/consent where required.

2. How we use personal data

We use personal data to:

• respond to your inquiry and provide requested information;
• arrange and manage services related to your request;
• communicate with you regarding your submission;
• improve our website content and user experience;
• maintain records and ensure compliance with legal obligations.

3. Legal basis

We process personal data in accordance with Ukrainian law, including:

• Law of Ukraine “On Electronic Commerce” dated 03.09.2015 № 675-VIII, where relevant to electronic transactions and service information requirements.
• Law of Ukraine “On Consumer Protection” dated 10.06.2023 № 3153-IX, including requirements related to truthful and timely information provided to consumers and the handling of consumer complaints.
• Law of Ukraine “On Personal Data Protection” dated 01.06.2010 № 2297-VI, where applicable to the lawful processing and protection of personal data.

Where consent is required for cookies or similar technologies that process personal data, we obtain it in the cases and manner required by law.

4. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or allowed by applicable law. Retention may be extended to handle disputes, resolve complaints, or comply with record-keeping obligations.

5. Your rights

You may have rights regarding your personal data, including rights to access your data, request correction, and request deletion or restriction in the cases provided by Ukrainian law. You can also contact us to exercise your rights or clarify how we process your personal data.

For consumer-related issues and complaints, you can use the contact details below. We will provide a clear path for submitting complaints in line with the requirements of the Law of Ukraine “On Consumer Protection” dated 10.06.2023 № 3153-IX.

6. How to contact us

To submit a privacy request or ask questions, contact: